2011-12-22 / Front Page / General Stories

Power Outages Top Schumer's Agenda in Carmel Trip

Says more can be done to update customers
Eric Gross

Senator Charles Schumer had power outages on his mind when visiting Carmel.

The senior U.S. senator from New York traveled to the Ryer residence on Collier Drive last week where he called on the New York State Public Service Commission to require power companies such as NYSEG, Con Edision and Central Hudson Gas and Electric to provide an opt-in calling system for their customers similar to a reverse 911 calling plan that would give consumers updates on how long their power interruption was to be in effect.

Leah Ryer called the blackouts following Tropical Storm Irene and the freak Halloween blast of winter "maddening" due to a lack of communication from the utility.

Ryer, a registered nurse whose husband George is an administrator at Arms Acres in Carmel, lost her electricity for nearly six days following the Halloween snow. Ryer told the senator what made her even more frustrated was the aftermath of Irene since after 36 hours of being in the dark without heat or hot water, "my husband and I decided to book a room at a hotel since NYSEG told us we would be without electricity for another four days."

Ryer said after the reservations had been made, she and her husband went home to pack personal belongings only to find that the power was back on in their home: "I tried to cancel the reservation but the lodging management refused and charged my credit card for the one day."

 

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